I didn't compare it to vim to them. The reason I mentioned vim above was because of nhumrich's inference that I was "threatening them", which was totally false.

I didn't compare it to vim to them. The reason I mentioned vim above was because of nhumrich's inference that I was "threatening them", which was totally false. In my message, I was very polite and constructive. My point was based on the business case for fixing something that inconveniences the customer so much. I didn't realize that I walked on such sacred ground when I tried to improve the product that you seem to love so much. I'm still not sure why it needs to block me from editing some files while I have to wait 5+ minutes while it does an unrelated update. If that's extremist then so be it.