4 ms·
My assumption would be that Audi told them this. The dealer is normally more than happy to perform repairs under warranty, as this is easy, guaranteed money fo
by jlgaddis 10y ago
My assumption would be that Audi told them this. The dealer is normally more than happy to perform repairs under warranty, as this is easy, guaranteed money for them. It's basically the same reason they love getting exclusive deals with insurance companies.
- tadfisher 10y agoSometimes perverse incentives are set up; for example, the manufacturer may offer a "bonus" payment if the number of warranty claims serviced by the dealer in a quarter is below a specified target. Sometimes, "book time" to fix a particular defect is lower than the actual time, and manufacturers pay out on book time. However you spin it, the dealer-manufacturer relationship ends up working in favor of the manufacturer, as they control the inventory and the bottom line of the dealer's balance sheet.
- beachstartup 10y agoyes - also, some dealers refuse to perform warranty repairs with cars that have aftermarket parts... others are totally fine with it, and will even install aftermarket parts and perform warranty work afterwards. the whole system is a mess. yeesh.