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curious, which dealer is this? do you know if they were directed by the manufacturer to do this, or they just did this on their own?
by beachstartup 10y ago
curious, which dealer is this? do you know if they were directed by the manufacturer to do this, or they just did this on their own?
- DoubleGlazing 10y agoAn Audi dealer in Dublin. I don't know the actual specifics, just that my boss came in to work one day raging about it. I suspect the dealer was just looking for excuses to not do the fix. But just a cursory read around the web seems to imply that this is happening more and more and to be honest I think it would be unwise to assume that manufacturers wont make it an official policy at some point.
- yareally 10y agoDublin Ireland or Dublin Ohio? I live Ohio and know there's an Audi dealer in our Dublin. I have an Audi and would like to avoid that dealer if possible.
- tedunangst 10y agoI would guess there's more solicitors in Ireland.
- beachstartup 10y agohe's probably referring to the dublin in the east bay area, ca. it looks like there's an audi right next door in livermore, ca which he was probably referring to.
- DoubleGlazing 10y agoDublin Ireland. We have an infestation of middle aged men who drive mid to high end Audis (always painted black) with a set of gold clubs permanently stored in the boot.
- jlgaddis 10y agoMy assumption would be that Audi told them this. The dealer is normally more than happy to perform repairs under warranty, as this is easy, guaranteed money for them. It's basically the same reason they love getting exclusive deals with insurance companies.
- tadfisher 10y agoSometimes perverse incentives are set up; for example, the manufacturer may offer a "bonus" payment if the number of warranty claims serviced by the dealer in a quarter is below a specified target. Sometimes, "book time" to fix a particular defect is lower than the actual time, and manufacturers pay out on book time. However you spin it, the dealer-manufacturer relationship ends up working in favor of the manufacturer, as they control the inventory and the bottom line of the dealer's balance sheet.
- beachstartup 10y agoyes - also, some dealers refuse to perform warranty repairs with cars that have aftermarket parts... others are totally fine with it, and will even install aftermarket parts and perform warranty work afterwards. the whole system is a mess. yeesh.