No, it sounds horrible - how is email secure? That's way too many people in the loop too. Why would they need it on file if you are no longer a tenant? And ret

No, it sounds horrible - how is email secure? That's way too many people in the loop too. Why would they need it on file if you are no longer a tenant? And returning a deposit like that.... I always got a check / cashier's check. I only rented thru Foxton's once and that was a nightmare. And I had to threaten them with a lawsuit to get it - and they paid me by direct deposit / transfer IIRC. Foxton's has the worst of reputations. Do a google search and don't be afraid to issue legal threats (going thru the proper procedure of course). gov.uk has info and you should have gotten some sort of paperwork outlining your rights -- see https://www.gov.uk/tenancy-deposit-protection/overview https://www.gov.uk/tenancy-deposit-protection/overview