What's the throughput of both, the outcome, and the per user cost? Those are the metrics that should matter to the society as a whole. The BMW showroom looks

What's the throughput of both, the outcome, and the per user cost? Those are the metrics that should matter to the society as a whole. The BMW showroom looks shiny, and they explicitly kick out and don't include in their metrics the customers they fail to serve. Great if you've got the money to pay for that. Bad if you want a measure of social utility or overall efficiency, or if you don't have the money... Monopolies and businesses if great size have general issues also, regardless of being government or private...