I wasn't really able to get the details on that page, but it seems like they do verification by checking personal information like name, birthday and address ag

I wasn't really able to get the details on that page, but it seems like they do verification by checking personal information like name, birthday and address against a database and ask a few multiple choice questions related to them. How is that not easy to circumvent if the attacker has that set of information? (can probably be obtained by a social attack on the victims bank) I'm assuming there's something I missed there.