Because it's a business model. It wasn't always. When they started out, they positioned themselves as a charity. That was front and center, everything else w

Because it's a business model. It wasn't always. When they started out, they positioned themselves as a charity. That was front and center, everything else was secondary. You were making a donation, and you happened to get some sweet games that might or might not work. Over the years, they've evolved into a business, and now they have customer expectations, instead of donor expectations.