You're right. And I think it feels that way for inexpensive items. If I put $30 into a board game and it never gets made, oh well. But if I buy a $300 smart lo

You're right. And I think it feels that way for inexpensive items. If I put $30 into a board game and it never gets made, oh well. But if I buy a $300 smart lock and it never ships or it ships to me a year later and is so poorly-designed as to be completely useless, it starts to feel like a really bad store. I think if it feels to backers like a store, it'd be nice if Kickstarter and the people who put projects up treat it like one too.