Ah ok, I get it. When it comes to software, I don't get what complaints you might have about mobile / internet banking, as they are pretty good, in the UK at l

Ah ok, I get it. When it comes to software, I don't get what complaints you might have about mobile / internet banking, as they are pretty good, in the UK at least. Maybe you are talking about the back-end of things and not consumer? The rest of the complaints I think are symptoms of the industry itself (some of which tech companies like TransferWise ARE trying to disrupt). Don't know what tech companies can do about that but one can hope :)