Trust the ABS to use this. They've consistently shown they have zero cognition of the criticism levelled at them. But how are these kind of bots even a thing,

Trust the ABS to use this. They've consistently shown they have zero cognition of the criticism levelled at them. But how are these kind of bots even a thing, for anyone? I can't think of a single case where it's a good idea to fire off automated tone-deaf social media replies that ignores negative sentiment. This is the 21st century version of "your call is important to us, please hold".