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I'm Australian but I live in the US now. I go back fairly often. Last year I tried out PayPass for the first time. Contactless payments as implemented in Austr
by cletus 10y ago
I'm Australian but I live in the US now. I go back fairly often. Last year I tried out PayPass for the first time.
Contactless payments as implemented in Australia is (IMHO) a disaster. Here are the problems:
- No opt out. You couldn't get an ATM card without it. This led to various guides on drilling a hole in the RF antenna to disable it. Last I heard the ACCC was intervening to force the big banks to give consumers an opt out. Not sure if this has happened yet.
- Report your card stolen and the thief can still keep using PayPass. Why is this even possible in the modern age of the Internet?
- The burden of proof on unauthorized transactions is on the consumer. I seem to recall reading something from the T&Cs that claimed you could be charged a fee for a "false" (ie denied) claim and you could only claim unauthorized transactions once or twice a year.
- In the case of disputed transactions the merchant is on the hook for it leading some to not accept it.
Basically contactless payments in Australia are an effort by the big banks to not be responsible for fraud. There's no real benefit to consumers.
- sjwright 10y ago> Report your card stolen and the thief can still keep using PayPass. That's the bank's problem, not yours. > The burden of proof on unauthorized transactions is on the consumer. Same as with chip + pin.
- cynix 10y ago> The burden of proof on unauthorized transactions is on the consumer. The burden of proof for unauthorised transactions is _never_ on the consumer. > In the case of disputed transactions the merchant is on the hook It is always the merchant who's on the hook for disputed transactions. The banks/issuer is _never_ on the hook. Contactless payment is literally just a more convenient version of magnetic/chip payment, with everything else being the same.
- rjvs 10y ago> The burden of proof for unauthorised transactions is _never_ on the consumer. It's true that the merchant has to prove that the consumer made the purchase. However, the burden is still on the consumer, since they still have to service the transaction until the dispute process is resolved.
- bigB 10y agoYou obviously have never had a contactless card stolen as absolutely none of what you have said is true, well except the opt out thing. You report your card stolen then pay pass will not work ( unless the merchant your using is "offline" which no merchant I know is. Burden of proof is actually on the bank not the holder and the banks are always more than happy to help. How do I know.....I live in Australia and have had my card stolen 2 times in 2 years and apart from a couple of days delay in getting a new card, there is no issue at all. Over here its actually reducing fraud as people dont see you use your pin number.
- iamshs 10y agoIf a pin is used with stolen card, bank will refuse to credit the charges. It is not covered under fraud.
- mattchamb 10y agoI'm in New Zealand and I can disable and enable a number of individual features on my credit card through my banks phone app