I wish people would believe this. I had an hour long fight with my ISP the other day - the customer support people are provided with a script that they have to

I wish people would believe this. I had an hour long fight with my ISP the other day - the customer support people are provided with a script that they have to follow, and I'm trying to tell them that the speed isn't as good as they claimed it was. It got to the point where I was sharing screen with them on TeamViewer to show them the download speed I was getting. Their response? "We use SpeedTest.net as standard, it must be a problem with the servers that you are using".