I could see that being a reasonable objection -- It would be really easy to provide evidence of effective deployment of open source in my network if there I had

I could see that being a reasonable objection -- It would be really easy to provide evidence of effective deployment of open source in my network if there I had a support contract, right? But, that's not the objection she made. I wish I could have recorded her making her case against Firefox. We also maintain a premium OpenDNS account, integrated with Active Directory to assist in web content filtering. Because the word 'Open' appears in the product's name, she assumed that the solution was FOSS, and determined that it was insufficient in the context of the audit she was conducting.