> empathy is an important skill This. I get what the author of the article is experiencing and respect his process and conclusions (I empathize), but the one t

> empathy is an important skill This. I get what the author of the article is experiencing and respect his process and conclusions (I empathize), but the one thing that bugs me is: >> Hanlon's Razor: "Never attribute to malice that which is adequately explained by ignorance." ... which can be taken to mean users are, if not evil, just stupid. I sense a lack of empathy here. Could it be that your application just sucks? Maybe it's good or great, but from the details of the article it clearly seems like it was full of UI oversights and has potential for improvement. >> The issue was that I live and breath code, and they don't. This statement is telling, because code is absolutely irrelevant to the user and their experience. It would have been better if he claimed to breath UX not code, because his issues are with user experience, not code. This says more about his pride and his ego when it comes to his code, both which will only cause drama, which he admits to. >> So we all (including me) need to calm down. Yup.