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> 1. call the merchant that charged the fraudulent charge, and attempt to get them to void it. This was literally as pointless as it sounds. For any merchant w
by zippergz 10y ago
> 1. call the merchant that charged the fraudulent charge, and attempt to get them to void it. This was literally as pointless as it sounds.
For any merchant who knows what they're doing, this is FAR from pointless. It's much cheaper for them to just go ahead and refund you than to get a chargeback. They should only refuse to refund you if they believe that the charge is legitimate and that they can successfully represent the chargeback.
- deathanatos 10y agoInteresting. H&M was the merchant here; the representative talking to me sounded as if he'd never heard of anyone ever calling in for fraud resolution, and wondered why I wasn't talking with the card company (because they sent me to you).