True. And, yet, if the floors are spotless, but the janitor seems to spend 90% of his day on the iPhone... How many managers are clueful enough to figure out t

True. And, yet, if the floors are spotless, but the janitor seems to spend 90% of his day on the iPhone... How many managers are clueful enough to figure out that the janitor is accomplishing the task and leave him to do so in his own way? All kinds of people mistake work for a form of punishment: if you don't look like you're toiling you must be doing something wrong. This is especially true when evaluating someone else's work.