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This is one of those scenarios where of course airline people know how to do things. But you cannot expect the consumers of your service to have the same level
by ionforce 10y ago
This is one of those scenarios where of course airline people know how to do things. But you cannot expect the consumers of your service to have the same level of fluency. Does everyone on the entire aircraft acknowledge and believe that evacuating the aircraft in 90 seconds is the number one goal?
I would say no. Despite it being somewhat logical, I think it is unreasonable to believe that people are rational agents and won't act emotionally in a state of emergency.
So don't get upset that people aren't following your directions.
- niccaluim 10y agoI think it would help if people knew why 90 seconds is the goal: because the real danger in a plane crash isn't the crash, it's the post-crash fire. I'm speaking generally of course. For something like Sioux City for example (total loss of hydraulics/controls), the crash is obviously catastrophic. But even in that case, the post-crash fire added to the death toll significantly. I don't think passengers realize this. No sane airline would ever mention it in a passenger briefing. Can you imagine? "P.S. If we crash, get off right away or you'll be burned alive." Never gonna happen. But it's the truth, and it's why getting the f* off the plane as fast as humanly possible after a crash will save your life—and the lives of all the people who can't get off until you do because they're stuck behind you. That's the other thing I don't think people realize. Grabbing your bag may take you two seconds, big whoop. But what if two seconds is the difference between life and death for the person thirty people behind you in line out the door? You just killed that person.