This is a great reply and strikes the heart of my question. Thank you! Just ordered that book. haha. therapists will tell you to use "I feel" language. Seems l

This is a great reply and strikes the heart of my question. Thank you! Just ordered that book. haha. therapists will tell you to use "I feel" language. Seems like the similarity in communication here is "The users." This is a great way to leave no ambiguity for them to interpret as me commenting on their worth or identity as a person or professional, which I never am. Now that you've pointed this out, I can't believe I haven't been intentionally doing this forever.