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Didi seems to be better at e.g. customer service. For example, their support can be reached by phone, and Uber support can be only reached via Email. I'm sure

Didi seems to be better at e.g. customer service. For example, their support can be reached by phone, and Uber support can be only reached via Email. I'm sure people know, in China, call center operates way cheaper than in U.S. This and the fact that people are unwilling to use Email are some of the major sources of complaint on Uber I've heard about.

MrBuddyCasino 10y ago
If thats true, Uber was simply being incompetent here. We recently launched a shop on Tmall (Alibaba version of Amazon), and you usually hire a local agency to provide customer support for the chinese. 80% of the traffic is mobile, so they use SMS and phone calls a lot, emails much less than in the west. Also chat, they expect to be able to directly talk to someone via chat from the website. Not doing so means disregarding local habits, good luck with that.