I'd say trust the car... It would be easy to correlate one sensor failure and one part of the crash (detected hands on the wheels, kept it going int autopilot

I'd say trust the car... It would be easy to correlate one sensor failure and one part of the crash (detected hands on the wheels, kept it going int autopilot - because the sensor failure would lead to the crash) But to say that sensors failed, then warning sounds failed, then failsafes failed, becomes rather unbelievable. Also the high drama content of the customer's letter (there is no 50 foot drop off, i just checked on streetview for that entire section of route 2). There is a railroad, then a river, but not a steep drop. Even then, railroads pretty much stop cars dead trying to cross them (dont ask how i know, lets just say a 1986 ford tempo can go from about 45mph to a dead stop real fast)