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Microsoft has a long way to go before they can start cannibalizing Salesforce, Dynamics has some perks but customizing it sucks. I managed to start a Salesforce
by snuxoll 10y ago
Microsoft has a long way to go before they can start cannibalizing Salesforce, Dynamics has some perks but customizing it sucks. I managed to start a Salesforce trial, implement a couple custom apps in 48-hours (albiet, with knowledge of Salesforce before hand from my previous job) and within a month got the green-light to roll it out to the ~8 person team in our company that desperately needed a proper CRM to replace the access DB they were using + a couple LOB applications. 80% of this was point-and-click work I could have given to one of our Jr developers if I wasn't scrambling to get a POC ready on the side, and, in fact, most of the day-to-day work on our Salesforce org is done by one of our Jr. devs today.
My experience with customizing Dynamics is extremely poor, I'm a C# developer but the thought of touching that gives me horrors equating to Sharepoint.
I don't have any experience with NetSuite, so I won't say anything about it. Regardless, as long as Salesforce keeps being a great platform for quickly hammering out LOB apps I don't see it going anywhere, our parent company is heavily invested in it and we have doubled our licenses over the past year and are looking at upgrading most of them from the "App Cloud" licenses to full "Service Cloud" licenses to take advantage of the case-management functionality so our teams can have everything under one roof instead of having to go back and forth between email, zendesk, and Salesforce.