That's the first rule of customer service/tech support: Be enough of a dickhead to get escalated up out of the minimum wage/skill script readers in the outsourc

That's the first rule of customer service/tech support: Be enough of a dickhead to get escalated up out of the minimum wage/skill script readers in the outsourcing farm and get in contact with somebody with some knowledge and authority to actually do something. Most of these organizations are setup as a cost center, and their whole purpose is to deflect.