Ask HN: What contact do you want from a developer-focussed/API-based SaaS?

Once you signed up for a SaaS, what do you expect as a contact person from an API-based and developer-focussed service (like Stripe, Heroku, or in our case bitmovin)? We really don't want to spam people, rather be helpful for user to help them with their project. So what do you like most, do you want to be not contacted at all and just contact support/sales on-demand? Or do you want be to be contacted by an technical contact / product / support or sales person? Do you want to get informations from e.g. the company blog? Thx for your feedback!