This does sound bad. They owe you the laptop, as their advertising clearly claimed. I was at first trying to upgrade myself and ran into a Blue-Screen, at whi

This does sound bad. They owe you the laptop, as their advertising clearly claimed. I was at first trying to upgrade myself and ran into a Blue-Screen, at which point it automatically rolled back to Windows 7, largely successfully. Then I saw this add for a free laptop and was confident that those people there would fail to upgrade for sure, and I would pocket this laptop! Based on your experience, I am glad that I did not get time to go there, and then figured it myself over the weekend. (It turned out to be two incompatible drivers, even though the compatibility assistant had not find stoppers for the upgrade.)