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> What is the disadvantage of arbitration from a consumer's point of view? Chiefly, that the arbitrator is almost universally chosen by the company or for the
by techsupporter 10y ago
> What is the disadvantage of arbitration from a consumer's point of view?
Chiefly, that the arbitrator is almost universally chosen by the company or for the benefit of the company and the customer (I object, strenuously, to being called a "consumer") almost never wins.
http://www.nytimes.com/2015/11/02/business/dealbook/in-arbitration-a-privatization-of-the-justice-system.html http://www.nytimes.com/2015/11/02/business/dealbook/in-arbit...
- steveeq1 10y agoI don't get it, isn't the arbitrator supposed to be an unbiased third party? Whether or not he's chosen by the company should be irrelevant.
- sitharus 10y agoYes, but for a someone to be truely unbiased they need to be completely independent. If there's any sort of relationship to either party they will be biased somehow. A good approach would be the random selection of a few members of the general populace, or the use of a third party skilled in legal matters with payment guaranteed no matter what the verdict. It's like we've seen this problem before
- zyxley 10y ago> Whether or not he's chosen by the company should be irrelevant. This only holds if the people at that company are morally-perfect robots who never make choices subtly biased in their own favor.
- eschutte2 10y agoDo you think the arbitrator would like to be chosen by the company again in future?