4 ms·
« Relatedly: answer common objections once, offline. Cache the answers. Repeat back from the cache, not from "best halfway decent thing you can remember to sa
by exceptione 10y ago
« Relatedly: answer common objections once, offline. Cache
the answers. Repeat back from the cache, not from "best
halfway decent thing you can remember to say in real time."»
Can you elaborate on that? I'm wondering to what situation you are referring to and what kind of objections you mean here?
- moron4hire 10y agoSurely you've seen it here on HN. People will find a way to bitch about anything. Criticism is a signal that people care about the issue you're trying to address, but you've just failed to communicate your values correctly. Turn that criticism into an opportunity to correct that failing.
- patio11 10y agoSales objections. "Your software sounds good but $199 a month is high." "recite answer we have prepared for this thing we hear 3 times a day"
- exceptione 10y agoAh thx for the clarification. That makes sense indeed.
- dredmorbius 10y agoApplies pretty much to anything. Basically, it's a self-maintained FAQ, and you realise that the first law of the FAQ is that people won't read the FAQ (well, some do), but you can point them there when they ask a FAQd question. I've approached this variously and at different times on stuff I blog, mailing lists, or just maintaining my own offline factoid / response collections. A filebase you can quickly query and recall is good, my current subreddit is useful as I can keyword search it and pull up articles for reference in other discussions. A real key is that not only do you not waste time on repeated answers, but you get the opportunity to improve your responses. If information changes, or you find a better reference, or you see (or come up with) a better argument or example, you can include it. I've applied this in programming, hobbies, economics, politics, and other fields.