4 ms·
> There are far too many businesses who've been open 10+ years with thousands of customers that have never felt the necessity to leave a review. I wonder what
by CaptSpify 10y ago
> There are far too many businesses who've been open 10+ years with thousands of customers that have never felt the necessity to leave a review.
I wonder what could be a good way to incentivise this. If I like a restaurant, I'll go back multiple times. At most, I may leave a good review once. If I go to a bad place, I'm more likely to leave a bad review.
Maybe businesses could integrate a "did business here $x amount of times" button, similar to a like button or a check-in that would increment next to a review. If it was your first time, it could lead straight to leaving your first review.
- retox 10y agoMy immediate thought is to have a 'universal review code' on your invoice, which somehow encodes the monetary amount of business as well as the date. Reviewers could use this code when leaving a review on a 3rd party site to prove they were a genuine customer. There's an opportunity for stalking or harassment if the business was able to correlate the code to an individual though, so the money and time might have to be bucketed. If a customer got a refund the same system could be updated to show the fact.
- franciscop 10y agoWe were thinking about giving cards with the Tripadvisor name/link to restaurants to give then only to those customers that seems specially happy; however the local restaurants where I live are really technophobic so they just saw it as overhead with no benefit.
- talmand 10y agoTechnophobic? The industry that keeps insisting on just uploading PDFs of their menus instead of maintaining a proper website? No way.
- lijason 10y agoA company that sells a POS system (like Square) could do this. They'd have a record of verified purchases, and if you input your email, similar to with Amazon purchases, they can follow up with you to ask if you want to leave a review.