I think you are confusing strategic principles with actual goals. Unless you are essentially an NGO and your investors are donating money as philanthropists, t

I think you are confusing strategic principles with actual goals. Unless you are essentially an NGO and your investors are donating money as philanthropists, the #1 goal of a public company is never anything but make money for the shareholders. The goals of the investors and owners are the goals of the company. Focusing on customer and employee happiness are just means to that end.