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Ditto to this. I realized I had an unused Netflix subscription, and not only did they cancel it, the rep apologized, said that happens a lot, and helped me nego
by zeta0134 10y ago
Ditto to this. I realized I had an unused Netflix subscription, and not only did they cancel it, the rep apologized, said that happens a lot, and helped me negotiate a full refund with no questions asked. I came back a few months later when the Flash came out, re-subscribed, and have been happy turning it on once in a while to watch shows, then back off again when I'm less interested.
It's been lovely. More companies should do this, because it makes me actively want to support them.
- talmand 10y agoI worked for a company that offered a software product that was paid on a monthly subscription. Since a number of the companies in this industry were seasonal, we made it possible within the software to make their own license inactive. No phone call was necessary, but they could if they wanted. So as long as their license was inactive they wouldn't be charged. If they reactivated their license they would start being charged again. They would also immediately get any updates they missed out on while inactive.