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This looks remarkably similar to Audible's unsubscribe flow. I was a member, but I've had less time to listen and increased my podcast count, so I decided to ca

by jonlucc 10y ago

This looks remarkably similar to Audible's unsubscribe flow. I was a member, but I've had less time to listen and increased my podcast count, so I decided to cancel and pick it back up in a year or so. They ask a million times if you're sure and then offer another million other options (suspend the account for a few months, after which they will automatically charge you again). After you get through that, including a screen warning that you will lose unused credits, they offer a plan that will let you keep the credits you've already paid for by paying them another, smaller sum (I think $10 a year). I will definitely think hard before reactivating.

bad_user 10y ago
What really pissed me off about Audible is that they offered me a special offer after initiating the cancellation process, in a fully automated process. Maybe other people like that, but this basically tells me that their good customers pay more than they have to, because they are fools that don't complain, possibly subsidizing the grumpy ones. And I find this to be totally unacceptable. For anybody interested in an Audible alternative, check this out: http://downpour.com http://downpour.com That's DRM-free, high quality audio books at comparable prices.
- freshhawk 10y ago
  You only get that special offer the first time you cancel as far as I can tell. But really, nothing about Audible is in any way defensible, I know this because I happily tried to take advantage of that special offer thing.
anexprogrammer 10y ago
Yep. I unsubscribed because of less time to listen and being increasingly unhappy with the quality of their narrators (maybe I was just unlucky, but too many poor narrators often having strong unpleasant tones was spoiling enjoyment of too many books). By the time I got to the end of the endless "are you really sure about this" and one time offer pages I was so annoyed I decided I'd never renew.

by jonlucc 10y ago

bad_user 10y ago

What really pissed me off about Audible is that they offered me a special offer after initiating the cancellation process, in a fully automated process. Maybe other people like that, but this basically tells me that their good customers pay more than they have to, because they are fools that don't complain, possibly subsidizing the grumpy ones. And I find this to be totally unacceptable. For anybody interested in an Audible alternative, check this out: http://downpour.com http://downpour.com That's DRM-free, high quality audio books at comparable prices.

freshhawk 10y ago
You only get that special offer the first time you cancel as far as I can tell. But really, nothing about Audible is in any way defensible, I know this because I happily tried to take advantage of that special offer thing.

anexprogrammer 10y ago

Yep. I unsubscribed because of less time to listen and being increasingly unhappy with the quality of their narrators (maybe I was just unlucky, but too many poor narrators often having strong unpleasant tones was spoiling enjoyment of too many books). By the time I got to the end of the endless "are you really sure about this" and one time offer pages I was so annoyed I decided I'd never renew.