To be fair, a lot of the attractiveness of SaaS is how poorly purchased / inhouse IT management has worked out for SMBs. Before, there was a floor to how few pe

To be fair, a lot of the attractiveness of SaaS is how poorly purchased / inhouse IT management has worked out for SMBs. Before, there was a floor to how few people you could manage a system with, which meant there was a floor to the size your company had to be or else... problems. SaaS solves to that initial "we need process but can't afford the minimum buy in" gap. Admittedly at the cost of lining someone else's profit margin. But when your choices are between "nothing feasible" and "pay some overhead", it starts to look pretty attractive.