Those are two extreme positions, most of the substantial conversations I have lie in the middle. We typically assume that humans are not well-adapted (yet) to c

Those are two extreme positions, most of the substantial conversations I have lie in the middle. We typically assume that humans are not well-adapted (yet) to communicating in a digital format, and so we're still developing norms and ways of communicating tone and so on. We're not all good little boys and girls, but we do want to have good conversations with one another, and so we try and do what we can to make things better as we go.