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I created a parody account for a celebrity, which was getting quite popular. Without discussing it first, they just removed the account and ignored 3 x emails
by Daviey 10y ago
I created a parody account for a celebrity, which was getting quite popular. Without discussing it first, they just removed the account and ignored 3 x emails asking them why. I was gutted.
- ivraatiems 10y agoWell, like any good social media platform, they have no actual support. It's impossible by design to ever speak to an actual human who works at Twitter except via form-email smoke signals.
- intoverflow2 10y ago>It's impossible by design to ever speak to an actual human who works at Twitter There absolutely is, if you have a friend of a friend work there in which case you can get special backchannel treatment and they'll ban whomever tweets something unpleasant at you.
- dabockster 10y agoIsn't this the case at most of the "trendy" tech companies?
- makemoniesonlin 10y ago*whoever
- TorKlingberg 10y agoWell, having people answer phones costs money, and you are not paying for Twitter. Your "data" and "eyeballs" aren't actually worth much. Would you be ok with a premium rate number where you pay per minute?
- ivraatiems 10y agoActually, that's... not a terrible idea. It's not the best idea, but pulled off right, a simple "we'll help you but if it's not a security issue, site downage or a serious harassment incident you gotta pay" is way better than current help models for social media/large sites.
- dabockster 10y agoI agree with the overall idea, but let's keep it affordable. Something like $10-15 per call.
- Domenic_S 10y agoWhy not a 900 number (remember those?), pay per minute.
- marcoperaza 10y agoThen people would accuse them, fairly or not, of being slow on purpose to collect more money.
- Jordrok 10y agoIt's not the user's fault if the business model isn't sustainable.
- Daviey 10y agoSorry, but no. This isn't acceptable. The value in their product is the people. Cutting them off, without discussion means they are selecting their product choice. If a human did this, based on a complaint (perhaps), they can talk to both sides - not just the complainant.
- retox 10y agoI tried to sign up and went through the horrible sms gateway check only to find that the username I wanted wasn't available. I stopped the sign up process at that point without an account but I wanted to be sure my phone number was no longer in their database. I've filed a handful of requests to clarify the situation but ive been ignored every time. Really terrible experience, will never make an account now.
- projectramo 10y agoSame thing happened to me! Though mine was not getting popular.