"Thank this person and see if you can provide a reward" This should be: "Thank this person and provide a reward" Looking at all the other steps you'll have t

"Thank this person and see if you can provide a reward" This should be: "Thank this person and provide a reward" Looking at all the other steps you'll have to go through to remedy the situation, this is the least of your costs. (Provided they cooperate and are not malicious)