H&R Block's online version. The initial page actually did say that to import the info required an upgrade, but it was poorly worded, and the lack of a confirma

H&R Block's online version. The initial page actually did say that to import the info required an upgrade, but it was poorly worded, and the lack of a confirmation or undo option was frustrating. I put in a complaint to their customer service guys, who said that the only way to go back to the free version is to register a new account. Like I said, had I not actually planned to upgrade to the paid version partway through the process, I'd have been extremely angry and probably gone to one of their competitors.