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Disclosure: I work for AgileBits, makers of 1Password. If you're interested, all our data formats are well documented for review: https://blog.agilebits.com/20

by jxpx777 10y ago

Disclosure: I work for AgileBits, makers of 1Password. If you're interested, all our data formats are well documented for review: https://blog.agilebits.com/2013/03/06/you-have-secrets-we-dont-why-our-data-format-is-public/ https://blog.agilebits.com/2013/03/06/you-have-secrets-we-do... You might also be interested in the security white paper for our hosted 1Password service: https://1password.com/security/ https://1password.com/security/ (White paper is linked at the bottom of the page.)

niij 10y ago
How easy is it to migrate from Laspass to 1Password? I've had the worst experience with their tech support (reported 2 bugs that have both been scrapped as WONT FIX) and really don't want to support them as a premium subscriber anymore.
- AGKyle 10y ago
  Disclosure: I also work for AgileBits :) We have a dedicated LastPass import option. See here: https://support.1password.com/import-lastpass/ https://support.1password.com/import-lastpass/ If you encounter any trouble please write into support at agilebits dot com and mention "Kyle" somewhere in the body of the email and I'll get notified. You should be fine though, but every once in awhile we have someone encounter trouble with the import from LastPass.
  - niij 10y ago
    Thanks! I checked out the pricing model and didn't see anything that made sense to me as an individual user. Is there any plan for an affordable individual plan (in the range of 10-20$/ year)? As a Mac/IOS user, I don't see myself shelling out 60$ for a desktop license and then another 10$ for an IOS license on top of it. I'm sure your profit margin is great, don't get me wrong, but as a buyer that is just overkill.
    - AGKyle 10y ago
      The individual plan is the lowest cost subscription option, and standalone is an option if you would like to try to spread the cost out between releases, but you would have to pay for any major upgrades as those are not included. I'd say many people don't need the Pro features in the iOS version, it's possible that maybe you won't either? Depends on how you use it I guess. Probably the biggest reason to get the Pro features is multiple vault support (you can add additional vaults that were created from the desktop versions). With the free version you only get the one vault. If you use the app like most people, you'll be using it dozens of times a day. Even if it's in small interactions those do add up. I've been trying to convince the team to add some sort of individual statistics that were stored locally for users to see, but I suspect this would probably help you decide that regardless of price it would be worth while :) In the end, the choice is yours though. We certainly want to hit the price point for all users that we can, but we do have to keep the lights on or the product disappears. We aren't priced at a point where we're trying to acquire users in bulk so we can sell to another company. AgileBits is privately owned and has never taken outside funding. Something to be aware of when you're talking pricing I suppose. At least one factor. Kyle AgileBits
      - niij 10y ago
        I appreciate the honest response. I couldn't find an easy link on mobile to explain what those Pro features were and it sounds like I don't need them after all. I just need to be able to share a database of passwords between my few devices for personal use. Purchasing 1Password for 65$ gets the current major release with no updates? Subscribing to 1Password Families for 5$/month: Lets me sync passwords between all of my desktops and phones? Can I sync an encrypted password database or is this done as a hosted cloud solution by 1Password?
        AGKyle 10y ago
        Sorry for the delay in response here. I eventually had to go do some of my regular duties and that meant closing the web browser at some point yesterday :) $65 gets you a single license for Mac and Windows. This can be installed on multiple Macs or PCs you own, but is generally for 1 single person. You get all updates to 1Password 6 for Mac for free, and any updates to 1Password 4 for Windows for free. On the Mac side, we are planning a 6.5 release in the next couple months. Most of the changes in this release will center around 1Password Teams/Families/Individuals (the subscription option). Along with bug fixes that likely impact both. We are likely nearing the end of the road on version 6 after that. With the $5/mo you can technically do two things... 1. You can use the hosted solution 2. You can create local vaults (like the standalone version does) and sync those using Dropbox, iCloud or Wifi (to mobile devices) So, with the subscription option, you get both. Whether you use the hosted part of it or not is up to you. However, if the subscription goes into frozen state (unpaid) the app will go into Trial mode, which limits you unless you re-subscribe or purchase a standalone license. I currently use both local vaults and the vaults for my work Team and Family account. Mostly the local vaults are for testing purposes but it all works fine with a subscription. Let me know if that helps :) Kyle AgileBits
- rabboRubble 10y ago
  I put my elderly parents onto 1Password and they "got" it. The hardest part of the migration for my parents were 1) demystifying the spaghetti mishmash my Dad had in place to manage his passwords, 2) getting Dropbox set up correctly between Mom & Dad for vault sharing, 3) training my Mom how to use, and 4) educating Data on how to manage website edge cases. I would hope that 1PW has a LP migration tool, but if they don't, Dad was able to clean up his historical garbage one by one. The password capturing process in 1PW is good enough that this worked nearly seemlessly. Finally, I've had nothing but positive results from posting questions in the 1PW forum.
niij 10y ago
How easy is it to migrate from Laspass to 1Password? I've had the worst experience with their tech support (reported 2 bugs that have both been scrapped as WONT FIX) and really don't want to support them as a premium subscriber anymore.
gnufied 10y ago
Long time 1Password user here. I use it on bunch of Machines and I wish you guys supported Linux. :( Heck 1Password mostly works under Wine, except perhaps there is no unlock on Secure desktop and bunch of other usability things.
- AGKyle 10y ago
  Disclaimer: I work for AgileBits, makers of 1Password Yea, we hear you there. I (and others on the team) wish we could make this happen, but priorities are a tough one. Linux in general didn't fit all that great in our standalone license model before, along with being closed source. Now with the subscription option for individuals (new today), families and teams we have made the payment side a little less of a concern but we still have the closed source nature of things making Linux a harder target to hit. We're probably in a better position now than before though. Every time I asked a Linux user who wasn't asking for this they said they had no interest in paying for closed source software. I wanted all the positive response I could get to show to the decision makers but I fell short in getting it. This is all to say it's simply a complicated situation. It has to either make money to pay for its development, or the others have to offset it enough that it's a win for us so we can keep the lights on. Hope that helps a little anyway. I know it's not the answer you wanted but I hate leaving people like yourself wondering why it feels like we aren't listening. Kyle AgileBits
  - Fogest 10y ago
    Is there a feature comparrison or reasoning you may have about why 1password may be better than Keepass? I have been using Keepass as I use Linux, Windows, and Phone for accessing my passwords. I am wondering if 1password has some neat helpful features that Keepass doesn't. I am considering switching to a new password manager.
    - AGKyle 10y ago
      We don't generally do feature comparisons. So many products operate under different sets of requirements that comparison charts can be very easily rigged to make one thing look significantly better than the other. I can tell you one thing that is indisputably better about 1Password though. Support. Quite literally. We have a team of over 30 customer support personnel (in addition to myself and other developers who pitch in for a part of our day). We're here to help if you run into problems, encounter a bug, have feature requests, or generally just want questions answered about how we do things or why something is done the way it's done. Keepass, as noble as it is to have an open source and free product, is run and improved by volunteers. I realize that not many people on hacker news really care that much about support since we're all typically very capable people, but as someone who has been with AgileBits for nearly 5 years now and seen a whole lot of the weird edge cases that can exist because some webpage is doing something incredibly weird or some particular computer setup is causing problems. It can be really helpful to know that there are people who can look into these things for you instead of having to know it yourself. 1Password does have a 30 day trial (both for our standalone product and for our individual/family/team subscriptions). You can try it yourself and see how it works for you. And as always, if you have questions during this time you're welcome to get in touch (support at agilebits.com, mention my name if you want and it'll notify me) and we'll help you get things setup. We think the product speaks for itself and we're happy to fill in any gaps if you need more :) Kyle AgileBits

by jxpx777 10y ago

niij 10y ago

How easy is it to migrate from Laspass to 1Password? I've had the worst experience with their tech support (reported 2 bugs that have both been scrapped as WONT FIX) and really don't want to support them as a premium subscriber anymore.

AGKyle 10y ago
Disclosure: I also work for AgileBits :) We have a dedicated LastPass import option. See here: https://support.1password.com/import-lastpass/ https://support.1password.com/import-lastpass/ If you encounter any trouble please write into support at agilebits dot com and mention "Kyle" somewhere in the body of the email and I'll get notified. You should be fine though, but every once in awhile we have someone encounter trouble with the import from LastPass.
- niij 10y ago
  Thanks! I checked out the pricing model and didn't see anything that made sense to me as an individual user. Is there any plan for an affordable individual plan (in the range of 10-20$/ year)? As a Mac/IOS user, I don't see myself shelling out 60$ for a desktop license and then another 10$ for an IOS license on top of it. I'm sure your profit margin is great, don't get me wrong, but as a buyer that is just overkill.
  - AGKyle 10y ago
    The individual plan is the lowest cost subscription option, and standalone is an option if you would like to try to spread the cost out between releases, but you would have to pay for any major upgrades as those are not included. I'd say many people don't need the Pro features in the iOS version, it's possible that maybe you won't either? Depends on how you use it I guess. Probably the biggest reason to get the Pro features is multiple vault support (you can add additional vaults that were created from the desktop versions). With the free version you only get the one vault. If you use the app like most people, you'll be using it dozens of times a day. Even if it's in small interactions those do add up. I've been trying to convince the team to add some sort of individual statistics that were stored locally for users to see, but I suspect this would probably help you decide that regardless of price it would be worth while :) In the end, the choice is yours though. We certainly want to hit the price point for all users that we can, but we do have to keep the lights on or the product disappears. We aren't priced at a point where we're trying to acquire users in bulk so we can sell to another company. AgileBits is privately owned and has never taken outside funding. Something to be aware of when you're talking pricing I suppose. At least one factor. Kyle AgileBits
    - niij 10y ago
      I appreciate the honest response. I couldn't find an easy link on mobile to explain what those Pro features were and it sounds like I don't need them after all. I just need to be able to share a database of passwords between my few devices for personal use. Purchasing 1Password for 65$ gets the current major release with no updates? Subscribing to 1Password Families for 5$/month: Lets me sync passwords between all of my desktops and phones? Can I sync an encrypted password database or is this done as a hosted cloud solution by 1Password?
      - AGKyle 10y ago
        Sorry for the delay in response here. I eventually had to go do some of my regular duties and that meant closing the web browser at some point yesterday :) $65 gets you a single license for Mac and Windows. This can be installed on multiple Macs or PCs you own, but is generally for 1 single person. You get all updates to 1Password 6 for Mac for free, and any updates to 1Password 4 for Windows for free. On the Mac side, we are planning a 6.5 release in the next couple months. Most of the changes in this release will center around 1Password Teams/Families/Individuals (the subscription option). Along with bug fixes that likely impact both. We are likely nearing the end of the road on version 6 after that. With the $5/mo you can technically do two things... 1. You can use the hosted solution 2. You can create local vaults (like the standalone version does) and sync those using Dropbox, iCloud or Wifi (to mobile devices) So, with the subscription option, you get both. Whether you use the hosted part of it or not is up to you. However, if the subscription goes into frozen state (unpaid) the app will go into Trial mode, which limits you unless you re-subscribe or purchase a standalone license. I currently use both local vaults and the vaults for my work Team and Family account. Mostly the local vaults are for testing purposes but it all works fine with a subscription. Let me know if that helps :) Kyle AgileBits
rabboRubble 10y ago
I put my elderly parents onto 1Password and they "got" it. The hardest part of the migration for my parents were 1) demystifying the spaghetti mishmash my Dad had in place to manage his passwords, 2) getting Dropbox set up correctly between Mom & Dad for vault sharing, 3) training my Mom how to use, and 4) educating Data on how to manage website edge cases. I would hope that 1PW has a LP migration tool, but if they don't, Dad was able to clean up his historical garbage one by one. The password capturing process in 1PW is good enough that this worked nearly seemlessly. Finally, I've had nothing but positive results from posting questions in the 1PW forum.

niij 10y ago

gnufied 10y ago

Long time 1Password user here. I use it on bunch of Machines and I wish you guys supported Linux. :( Heck 1Password mostly works under Wine, except perhaps there is no unlock on Secure desktop and bunch of other usability things.

AGKyle 10y ago
Disclaimer: I work for AgileBits, makers of 1Password Yea, we hear you there. I (and others on the team) wish we could make this happen, but priorities are a tough one. Linux in general didn't fit all that great in our standalone license model before, along with being closed source. Now with the subscription option for individuals (new today), families and teams we have made the payment side a little less of a concern but we still have the closed source nature of things making Linux a harder target to hit. We're probably in a better position now than before though. Every time I asked a Linux user who wasn't asking for this they said they had no interest in paying for closed source software. I wanted all the positive response I could get to show to the decision makers but I fell short in getting it. This is all to say it's simply a complicated situation. It has to either make money to pay for its development, or the others have to offset it enough that it's a win for us so we can keep the lights on. Hope that helps a little anyway. I know it's not the answer you wanted but I hate leaving people like yourself wondering why it feels like we aren't listening. Kyle AgileBits
- Fogest 10y ago
  Is there a feature comparrison or reasoning you may have about why 1password may be better than Keepass? I have been using Keepass as I use Linux, Windows, and Phone for accessing my passwords. I am wondering if 1password has some neat helpful features that Keepass doesn't. I am considering switching to a new password manager.
  - AGKyle 10y ago
    We don't generally do feature comparisons. So many products operate under different sets of requirements that comparison charts can be very easily rigged to make one thing look significantly better than the other. I can tell you one thing that is indisputably better about 1Password though. Support. Quite literally. We have a team of over 30 customer support personnel (in addition to myself and other developers who pitch in for a part of our day). We're here to help if you run into problems, encounter a bug, have feature requests, or generally just want questions answered about how we do things or why something is done the way it's done. Keepass, as noble as it is to have an open source and free product, is run and improved by volunteers. I realize that not many people on hacker news really care that much about support since we're all typically very capable people, but as someone who has been with AgileBits for nearly 5 years now and seen a whole lot of the weird edge cases that can exist because some webpage is doing something incredibly weird or some particular computer setup is causing problems. It can be really helpful to know that there are people who can look into these things for you instead of having to know it yourself. 1Password does have a 30 day trial (both for our standalone product and for our individual/family/team subscriptions). You can try it yourself and see how it works for you. And as always, if you have questions during this time you're welcome to get in touch (support at agilebits.com, mention my name if you want and it'll notify me) and we'll help you get things setup. We think the product speaks for itself and we're happy to fill in any gaps if you need more :) Kyle AgileBits