While I can't offer any advice re. Citi ATMs, your experience has taught you a very valuable life lesson, albeit the hard way. This next part is something that

While I can't offer any advice re. Citi ATMs, your experience has taught you a very valuable life lesson, albeit the hard way. This next part is something that should have been blindly obvious to you, and after this will be: NEVER EVER perform any transaction at ANY automated system using untraceable items where you stand to gain a loss should the untraceable items go missing. Cash - this is an untraceable item because its use leaves no paper trail anywhere. ATM - an automated system. Therefore, NEVER EVER perform any deposits at ANY ATMs where you are depositing cash. There are too many opportunities for cash to go missing mysteriously at an ATM to trust any ATM with a cash deposit, ever. Always do your cash deposits with a human where you will obtain a receipt immediately of the amount deposited, and can dispute that amount immediately should there be an error on the receipt. In your case above, when they directed you to the ATM, you should have said: "No thanks." and walked away to return at another time with the two forms of ID they supposedly needed.