Yes! It made me feel like "these folks get it". Or maybe I'm succumbing to the old advertising axiom (and I'm paraphrasing here): "If you can explain the probl

Yes! It made me feel like "these folks get it". Or maybe I'm succumbing to the old advertising axiom (and I'm paraphrasing here): "If you can explain the problem better than the customer, they'll believe you also have the solution."