4 ms·

stripe also has a history or turning peoples processing off randomly, categorizing businesses incorrectly and generally not being agreeable or showing the abili

by eonw 10y ago

stripe also has a history or turning peoples processing off randomly, categorizing businesses incorrectly and generally not being agreeable or showing the ability to be worked with at times. in fact, on my personal card, almost every time ive used stripe it was declined or scrubbed in some way... sure makes your life easier, but you leave a lot of $$$ on the table.

pc 10y ago
We work hard to avoid ever inconveniencing legitimate businesses (and are constantly iterating on our processes to make it less likely that we do so). I suffered at the hands of many of these processes from other companies in the past; part of the point of starting Stripe was to do a better job on this front. However, thousands of new companies launch on Stripe every week and many of them do intentionally breach our terms of service (or commit outright fraud). So, it's a tricky exercise. I pay a lot of attention to individual cases where we ever make mistakes (and make my email address very public) to try to ensure that we rapidly repair any false positives that do occur. We'd love to investigate any issues you may have had with your card. Feel free to email me and/or mlm@stripe.com (who helps to build our machine learning fraud models that detect our merchants from fraud) and we'll take a look.
- Keats 10y ago
  While there's someone from Stripe there, are you planning to add VAT in the checkout widget? That's the main blocker for its use in Europe.
  - ivoo 10y ago
    There are existing solutions for this such as https://quaderno.io/stripe-vat-subscriptions/ https://quaderno.io/stripe-vat-subscriptions/
    - Keats 10y ago
      I mentioned 2 of them in the OP, but having that built-in into Stripe would be great imo
- eonw 10y ago
  thanks for the reply, i have actually not had the opportunity personally use stripe(aside from making payments) due to so many colleagues that have used it always advise me to write my own or avoid stripe(i've written a few over the years). next time i use stripe and have issues i will certainly send in the data to mlm@. i reckon if i have time to bitch about it, i have time to help you solve it. transaction security is important, sounds like that team has fun work/problems to solve.

by eonw 10y ago

pc 10y ago

We work hard to avoid ever inconveniencing legitimate businesses (and are constantly iterating on our processes to make it less likely that we do so). I suffered at the hands of many of these processes from other companies in the past; part of the point of starting Stripe was to do a better job on this front. However, thousands of new companies launch on Stripe every week and many of them do intentionally breach our terms of service (or commit outright fraud). So, it's a tricky exercise. I pay a lot of attention to individual cases where we ever make mistakes (and make my email address very public) to try to ensure that we rapidly repair any false positives that do occur. We'd love to investigate any issues you may have had with your card. Feel free to email me and/or mlm@stripe.com (who helps to build our machine learning fraud models that detect our merchants from fraud) and we'll take a look.

Keats 10y ago
While there's someone from Stripe there, are you planning to add VAT in the checkout widget? That's the main blocker for its use in Europe.
- ivoo 10y ago
  There are existing solutions for this such as https://quaderno.io/stripe-vat-subscriptions/ https://quaderno.io/stripe-vat-subscriptions/
  - Keats 10y ago
    I mentioned 2 of them in the OP, but having that built-in into Stripe would be great imo
eonw 10y ago
thanks for the reply, i have actually not had the opportunity personally use stripe(aside from making payments) due to so many colleagues that have used it always advise me to write my own or avoid stripe(i've written a few over the years). next time i use stripe and have issues i will certainly send in the data to mlm@. i reckon if i have time to bitch about it, i have time to help you solve it. transaction security is important, sounds like that team has fun work/problems to solve.