For what it's worth, I've had good results from both consumer and business Dell service; and I can't think of any really negative results. I once had a tech sup

For what it's worth, I've had good results from both consumer and business Dell service; and I can't think of any really negative results. I once had a tech support call that went badly, but I think it was just at the limits of what their server people knew, and not really them not making a good faith effort to support their customer. It's been a while, though, since I've had any Inspiron or Latitude devices worked on, so it may not be the case today. I did just buy a new Inspiron gaming laptop, however, on the strength of my positive past experience (and excellent price for a 4k lappy with great GPU). It replaced a consumer HP Envy, which is the single worst computer I think I've ever owned. I hope I don't have to test the warranty service on my new Inspiron.