8 ms·

It was hilarious watching Apple try to convince the government that they weren't a premium brand IMO in the USA they are the only premium brand in terms of ser

It was hilarious watching Apple try to convince the government that they weren't a premium brand IMO in the USA they are the only premium brand in terms of service to consumers. I'm lucky to live where I do, but I have an Apple retail store just 10 minutes from me and another one 30 minutes away. Apple customer service at those stores is second to none. There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. Same with phones. They will either replace a phone on the spot or take less than a day for repairs such as new batteries or new screens. They even price match. When new computers have just been announced, and older ones are being sold at low prices by third parties, the Apple store will match those prices. I've gotten 28% discounts from them in those situations. That's all part of the "premium brand" experience, but you do often pay quite a bit more than comparable hardware from other manufacturers.

saghm 10y ago
> There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. The only time I ever went to an Apple Store for support on a laptop it did get get fixed within a couple days, but they also replaced my fully-functional hard drive (with all my data) when the only thing broken was the SATA cable. The conversation I had to have with them to convince me to put my original hard drive back in the laptop was pretty mind-numbing, going through stages of "we don't know where the hard drive is" to "we have it, but we can't give it back to you". I did eventually get the original hard drive back, but that experience kind of soured me to the whole "Apple experience", one of the many factors that eventually led me down the road to learning Linux and basic PC repairs, allowing me to order SATA cables and the like from Amazon and replace them in laptops myself.

saghm 10y ago

> There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. The only time I ever went to an Apple Store for support on a laptop it did get get fixed within a couple days, but they also replaced my fully-functional hard drive (with all my data) when the only thing broken was the SATA cable. The conversation I had to have with them to convince me to put my original hard drive back in the laptop was pretty mind-numbing, going through stages of "we don't know where the hard drive is" to "we have it, but we can't give it back to you". I did eventually get the original hard drive back, but that experience kind of soured me to the whole "Apple experience", one of the many factors that eventually led me down the road to learning Linux and basic PC repairs, allowing me to order SATA cables and the like from Amazon and replace them in laptops myself.