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In both companies consumer support is much different than business support. Dell Inspiron support is shit. Dell Latitude support is great. The same for HP, Leno
by yardie 10y ago
In both companies consumer support is much different than business support. Dell Inspiron support is shit. Dell Latitude support is great. The same for HP, Lenovo, Asus, etc. The exception is Apple where consumer and business lines of support are the same.
- SwellJoe 10y agoFor what it's worth, I've had good results from both consumer and business Dell service; and I can't think of any really negative results. I once had a tech support call that went badly, but I think it was just at the limits of what their server people knew, and not really them not making a good faith effort to support their customer. It's been a while, though, since I've had any Inspiron or Latitude devices worked on, so it may not be the case today. I did just buy a new Inspiron gaming laptop, however, on the strength of my positive past experience (and excellent price for a 4k lappy with great GPU). It replaced a consumer HP Envy, which is the single worst computer I think I've ever owned. I hope I don't have to test the warranty service on my new Inspiron.