3 ms·

So, in Australia there's a standard one-year warranty, with an indeterminate exception if you market yourself as a premium brand ("what a reasonable person woul

by vacri 10y ago

So, in Australia there's a standard one-year warranty, with an indeterminate exception if you market yourself as a premium brand ("what a reasonable person would expect..."). It was hilarious watching Apple try to convince the government that they weren't a premium brand and therefore didn't have to give longer warranties than a year, while at the same time marketing themselves to the public as a premium brand. The government did the legal equivalent of "cool story, bro" :)

JonRB 10y ago
Do you know where I could read about this? I can't find anythign about it at all.
- kristianp 10y ago
  http://www.smh.com.au/digital-life/digital-life-news/apple-keeps-warranty-switch-under-wraps-20130318-2gahc.html http://www.smh.com.au/digital-life/digital-life-news/apple-k...
PhantomGremlin 10y ago
It was hilarious watching Apple try to convince the government that they weren't a premium brand IMO in the USA they are the only premium brand in terms of service to consumers. I'm lucky to live where I do, but I have an Apple retail store just 10 minutes from me and another one 30 minutes away. Apple customer service at those stores is second to none. There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. Same with phones. They will either replace a phone on the spot or take less than a day for repairs such as new batteries or new screens. They even price match. When new computers have just been announced, and older ones are being sold at low prices by third parties, the Apple store will match those prices. I've gotten 28% discounts from them in those situations. That's all part of the "premium brand" experience, but you do often pay quite a bit more than comparable hardware from other manufacturers.
- saghm 10y ago
  > There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. The only time I ever went to an Apple Store for support on a laptop it did get get fixed within a couple days, but they also replaced my fully-functional hard drive (with all my data) when the only thing broken was the SATA cable. The conversation I had to have with them to convince me to put my original hard drive back in the laptop was pretty mind-numbing, going through stages of "we don't know where the hard drive is" to "we have it, but we can't give it back to you". I did eventually get the original hard drive back, but that experience kind of soured me to the whole "Apple experience", one of the many factors that eventually led me down the road to learning Linux and basic PC repairs, allowing me to order SATA cables and the like from Amazon and replace them in laptops myself.
paulddraper 10y ago
Wow, what an incredibly vague law... I suppose there's no problem as long as everyone agrees to be everyone else's definition of reasonable. This seems to be an undue burden of uncertainty. I make sprockets and offer 14 months, but my customer sues for 15 and wins a class action settlement. I should have been able to know whether my actions were legal or not, but I'm not sure I realistically could.

by vacri 10y ago

JonRB 10y ago

Do you know where I could read about this? I can't find anythign about it at all.

kristianp 10y ago
http://www.smh.com.au/digital-life/digital-life-news/apple-keeps-warranty-switch-under-wraps-20130318-2gahc.html http://www.smh.com.au/digital-life/digital-life-news/apple-k...

PhantomGremlin 10y ago

It was hilarious watching Apple try to convince the government that they weren't a premium brand IMO in the USA they are the only premium brand in terms of service to consumers. I'm lucky to live where I do, but I have an Apple retail store just 10 minutes from me and another one 30 minutes away. Apple customer service at those stores is second to none. There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. Same with phones. They will either replace a phone on the spot or take less than a day for repairs such as new batteries or new screens. They even price match. When new computers have just been announced, and older ones are being sold at low prices by third parties, the Apple store will match those prices. I've gotten 28% discounts from them in those situations. That's all part of the "premium brand" experience, but you do often pay quite a bit more than comparable hardware from other manufacturers.

saghm 10y ago
> There are many horror stories of non-Apple consumer laptops breaking, and it taking weeks for them to be repaired. At Apple they fix laptops in the store in a day or two, depending on whether they have replacement parts in stock. The only time I ever went to an Apple Store for support on a laptop it did get get fixed within a couple days, but they also replaced my fully-functional hard drive (with all my data) when the only thing broken was the SATA cable. The conversation I had to have with them to convince me to put my original hard drive back in the laptop was pretty mind-numbing, going through stages of "we don't know where the hard drive is" to "we have it, but we can't give it back to you". I did eventually get the original hard drive back, but that experience kind of soured me to the whole "Apple experience", one of the many factors that eventually led me down the road to learning Linux and basic PC repairs, allowing me to order SATA cables and the like from Amazon and replace them in laptops myself.

paulddraper 10y ago

Wow, what an incredibly vague law... I suppose there's no problem as long as everyone agrees to be everyone else's definition of reasonable. This seems to be an undue burden of uncertainty. I make sprockets and offer 14 months, but my customer sues for 15 and wins a class action settlement. I should have been able to know whether my actions were legal or not, but I'm not sure I realistically could.