When customer service says "can't" or "impossible" what they mean is "won't" or "don't know how". Hang up the phone and try your call again. If that doesn't wo

When customer service says "can't" or "impossible" what they mean is "won't" or "don't know how". Hang up the phone and try your call again. If that doesn't work call the sales number and pretend you're evaluating the unit for possible use with a school full of kids.