I had a different experience with Dell - bought a second hand workstation from Dell and 2 weeks before it was 3 years old asked them on chat how to get a new re

I had a different experience with Dell - bought a second hand workstation from Dell and 2 weeks before it was 3 years old asked them on chat how to get a new restore DVD - they mailed it express the same day. They just asked for the service tag, then they offered any help I needed.