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>Next time, buy a Lenovo tablet This is why you shouldn't trust anecdotes. I had the opposite experience. I had a problem with a Dell laptop a few years back

by criley2 10y ago

>Next time, buy a Lenovo tablet This is why you shouldn't trust anecdotes. I had the opposite experience. I had a problem with a Dell laptop a few years back and they didn't ask me to ship it back, they sent a tech out with a part to my home! Same week! Nothing beats having the tech fix it and test it and make sure it's working right there. Lenovo, on the other hand, had 2 week shipping turnarounds and had me waiting for over a month before saying "we can't do anything except put in a new motherboard at your expense", putting me out of a device for 6 total weeks between shipping, waiting and shipping. My local computer repair shop had me fixed in a two day turnaround I'll never buy Lenovo again, absolutely never.

GeorgeHahn 10y ago
I had a similar experience with Lenovo. I was unable to use my device for nearly six months, during which I went through about four returns. They kept sending my laptop back broken! They sent it with a range of issues - initially, they failed to fix the intermittent display flickering, afterwards, it came back with a keyboard containing dead keys, dead LED indicator lights, and missing screws. In the end, I called and told them they were going to pay me for the laptop and we'd part ways. I will never buy Lenovo again. I have amazing small/medium business support from Dell on my monitors. If I see a dead pixel, slight backlight fade, or any other issue, I can call Dell and have a new monitor sent overnight to my door.
- op00to 10y ago
  I bought a Dell monitor from Amazon. It had a defect in the coating, and Dell wouldn't honor the warranty without a dell order number. you can imagine how this turns out. I bought a different brand monitor.
subway 10y ago
Out of curiosity, was it a Thinkpad, or some other Lenovo? I've had a fantastic experience (though I did shell out the $100 up front for 3 years of NBD On-site support)
sixdown 10y ago
I also had a very similar issue. My less than one year old Lenovo Yoga laptop kept refusing to boot up and I sent it back for repairs after failing to demand a replacement or refund, only to get it back with a replaced motherboard and the EXACT same issue. Fast-forward a couple of months of shipping and back-and-forth communication, I had to contact the BBB. I had initially been put in contact with a customer relations representative and they completely stopped taking calls. I never did anything to bother them, except try to make contact with the rep. The BBB forced them to communicate with me again. The call-center was useless because I already had an open ticket, and closing it would be bad because my warranty had just expired. I'll never buy from them since they tried to ignore me completely up until the BBB contacted them on my behalf. I'm almost certain they were hoping I would go away once my warranty expired.
op00to 10y ago
I had a same day repair warranty on my work ThinkPad. The LCD had a known ghosting issue. I called to get the panel swapped, and not only did I get another panel with ghosting, the tech was unable to reassemble the display bezel and left with my system in pieces. I had my company send me a Mac the next mothing. I've had a MacBook Air display replaced at the Apple Store. Took 2 hours, and the machine looked as good as new.
baddox 10y ago
Why do you start by pointing out that your comment and the parent's comment are both merely anecdotes, then conclude by saying you'll never buy Lenovo again?
- mst 10y ago
  Because their anecdote is personal to them, and affects their decisions. They can both be affected thereby and able to point out other people shouldn't take their experience as universal at the same time. Similarly, I've always had a wonderful experience with thinkpads but I don't believe the people who've had bad experiences should necessarily buy another one.
  - baddox 10y ago
    > Because their anecdote is personal to them, and affects their decisions. That's just rephrasing my question. I asked why it affects their decision. You seem to be implying that it is sensible to operate on your own anecdotal experiences as if they carry statistical significance, but that it is not sensible to do the same with other people's anecdotal experiences. But the reason anecdotal evidence ought not be treated as statistically significant data isn't that the anecdotes may be lies or mistaken memories. The reason is that anecdotal evidence by definition was not gathered systematically and therefore may not represent the entire set of data.
seanp2k2 10y ago
Had a similar experience with a Dell laptop that I literally bought out of a dude's trunk in a parking lot. This was around 2010. They sent out a repair person to replace the motherboard in my Latitude D830 that I paid $250 for second-hand. They had previously replaced the 1920x1200 LCD due to 2 dead pixels. I got seriously lucky with this laptop and it made me a loyal Dell customer for personal laptops. Edit: maybe it was more like 2008/9. I just remember what job I had then and that it had the expensive extended warranty for 3 or 4 years, and it was about a month and a half from expiring (I looked it up by the service tag).

by criley2 10y ago

GeorgeHahn 10y ago

I had a similar experience with Lenovo. I was unable to use my device for nearly six months, during which I went through about four returns. They kept sending my laptop back broken! They sent it with a range of issues - initially, they failed to fix the intermittent display flickering, afterwards, it came back with a keyboard containing dead keys, dead LED indicator lights, and missing screws. In the end, I called and told them they were going to pay me for the laptop and we'd part ways. I will never buy Lenovo again. I have amazing small/medium business support from Dell on my monitors. If I see a dead pixel, slight backlight fade, or any other issue, I can call Dell and have a new monitor sent overnight to my door.

op00to 10y ago
I bought a Dell monitor from Amazon. It had a defect in the coating, and Dell wouldn't honor the warranty without a dell order number. you can imagine how this turns out. I bought a different brand monitor.

subway 10y ago

Out of curiosity, was it a Thinkpad, or some other Lenovo? I've had a fantastic experience (though I did shell out the $100 up front for 3 years of NBD On-site support)

sixdown 10y ago

I also had a very similar issue. My less than one year old Lenovo Yoga laptop kept refusing to boot up and I sent it back for repairs after failing to demand a replacement or refund, only to get it back with a replaced motherboard and the EXACT same issue. Fast-forward a couple of months of shipping and back-and-forth communication, I had to contact the BBB. I had initially been put in contact with a customer relations representative and they completely stopped taking calls. I never did anything to bother them, except try to make contact with the rep. The BBB forced them to communicate with me again. The call-center was useless because I already had an open ticket, and closing it would be bad because my warranty had just expired. I'll never buy from them since they tried to ignore me completely up until the BBB contacted them on my behalf. I'm almost certain they were hoping I would go away once my warranty expired.

op00to 10y ago

I had a same day repair warranty on my work ThinkPad. The LCD had a known ghosting issue. I called to get the panel swapped, and not only did I get another panel with ghosting, the tech was unable to reassemble the display bezel and left with my system in pieces. I had my company send me a Mac the next mothing. I've had a MacBook Air display replaced at the Apple Store. Took 2 hours, and the machine looked as good as new.

baddox 10y ago

Why do you start by pointing out that your comment and the parent's comment are both merely anecdotes, then conclude by saying you'll never buy Lenovo again?

mst 10y ago
Because their anecdote is personal to them, and affects their decisions. They can both be affected thereby and able to point out other people shouldn't take their experience as universal at the same time. Similarly, I've always had a wonderful experience with thinkpads but I don't believe the people who've had bad experiences should necessarily buy another one.
- baddox 10y ago
  > Because their anecdote is personal to them, and affects their decisions. That's just rephrasing my question. I asked why it affects their decision. You seem to be implying that it is sensible to operate on your own anecdotal experiences as if they carry statistical significance, but that it is not sensible to do the same with other people's anecdotal experiences. But the reason anecdotal evidence ought not be treated as statistically significant data isn't that the anecdotes may be lies or mistaken memories. The reason is that anecdotal evidence by definition was not gathered systematically and therefore may not represent the entire set of data.

seanp2k2 10y ago

Had a similar experience with a Dell laptop that I literally bought out of a dude's trunk in a parking lot. This was around 2010. They sent out a repair person to replace the motherboard in my Latitude D830 that I paid $250 for second-hand. They had previously replaced the 1920x1200 LCD due to 2 dead pixels. I got seriously lucky with this laptop and it made me a loyal Dell customer for personal laptops. Edit: maybe it was more like 2008/9. I just remember what job I had then and that it had the expensive extended warranty for 3 or 4 years, and it was about a month and a half from expiring (I looked it up by the service tag).