Sorry, but I think most people don't consider a badly designed service that disenfranchises customers arbitrarily and coincidentally saves HTC a bunch of money

Sorry, but I think most people don't consider a badly designed service that disenfranchises customers arbitrarily and coincidentally saves HTC a bunch of money to be a "weird quirk." Plenty of other companies are able to both honor their agreements and prevent fraud, why can't HTC?