During negotiations with a large corporation for customizations to our SaaS product, a business analyst asked: "Why is this so expensive? Can't you just copy a

During negotiations with a large corporation for customizations to our SaaS product, a business analyst asked: "Why is this so expensive? Can't you just copy and paste some of the code from other parts of the system?" I couldn't even respond right away, I had to censor myself before saying anything. Background: They wanted pre-populated values/logic very specific to their workflow. It wasn't just an easy cut and paste because the software would behave differently for them.