Diagnosis is work. It costs something. Some businesses roll the cost of diagnosis into marketing expenses ("Free evaluation!"); others won't (e.g., my auto mec

Diagnosis is work. It costs something. Some businesses roll the cost of diagnosis into marketing expenses ("Free evaluation!"); others won't (e.g., my auto mechanic or my doctor). This guy was asking for a "free" diagnosis. That said, if he had AppleCare, even if the damage was his fault, my internal "fairness" compass says providing the diagnosis for free seems fair even if the repair isn't (what if the water isn't the problem and it's just a loose connection or a known bad part?).