They are hypersesensitive because the churns rate is up. As it sits, the current churn rate is higher than the new intake rate = decline is in progress. To stop

They are hypersesensitive because the churns rate is up. As it sits, the current churn rate is higher than the new intake rate = decline is in progress. To stop it = lower rents and or sales commissions but their rents are already high, how high are their commissions to space sellers (if any??) In any event, the Streisand effect is now well in force, as Animats suggested.